Terms and Conditions


The following provisions set up the General Terms and Conditions of the Products proposed by Pharmacy Online on its website https://pharmaconline.com.

Clicking on the icon “I hereby accept the general terms and conditions” means that you accept those General Terms and Conditions. Pharmacy Online invites you to read carefully the following provisions.

For more information, please contact Pharmacy Online at the following email address: anuismail70@gmail.com

Article 1 – Object of the General Terms and Conditions

These General Terms and Conditions have the aim of defining, exclusively at a rate of the relations which they establish on Internet network, the mutual rights and obligations of the Parties, as well as the different steps of the ordering process. The sale shall be reserved exclusively to adults or minors with parental permission.

Article 2 – Product and Legal guarantee

The products offered for sale by Pharmacy Online are those mentioned on the website on the day and date on which the user consults such website, within the limits of available stocks. In the event that the product offered is not available,Pharmacy Online undertakes to inform the customer as soon as possible.

The products offered for sale are described and presented as accurately as possible. Nonetheless, if any error or omission happen in this presentation, Pharmacy Online shall not be held liable.No photograph nor text illustrating any product shall be deemed to constitute part of any contract.

Article 3 – Price

Prices are shown in Uganda Shillings. They take into account potential discounts as well as VAT, that are applicable at the date of the order. The prices mentioned are guaranteed within the limits of available stocks, reserve made for significant changes and in particular VAT, manifest printing error or omission. Indicated prices take into account the packaging proposed by Pharmacy Online. Prices take no account of shipping costs that will be charged in addition and will be specified to the customer at the moment of final validation of the order. Pharmacy Online reserves the right to modify its prices at any time, but the Products will be invoiced on the basis of the prices in effect at the time the order is registered, subject nonetheless to availability of the said Products. The articles remain the property of Pharmacy Online until full payment.

Article 4 – Ordering and purchasing process

The Client who is interested in an item displayed on the website https://pharmaconline.com shall pass the order directly through this website.

The Client who passes the order directly on the website https://pharmaconline.com shall follow the following procedure:

–  When placing his/her first order, the Client shall create a customer account.

–  The Client shall select the items he/she is interested in purchasing and click on the link “add to bag”. At any time, the Client may:

  • Obtain a summary of the Products selected by clicking on the link “my cart”

–        To order the selected items, the Client shall go to the purchasing process by clicking on “my bag”. The Client shall log in (after registration) by entering his/her login and password if it has not been done already. The user is hereby informed that entering a username (email address and password) shall be tantamount to proof of his/her identity and shall constitute valid consent.

–        After the user is identified and has processed to the selection of the Products, he/she shall validate the billing address.

–        The Client shall accept the General Terms and Conditions by ticking the tab “I have read the General Terms and Conditions and I agree to abide unreservedly by them”.

–        Finally, the Client shall choose a preferred method of payment for the order provided by the MultiSafepay platform (Visa, MasterCard, Maestro, American Express, Bancontact/MisterCash, iDeal, PayPal, wire transfer, …) and shall complete the information required by this secure payment system.

–        Once method of payment has been validated, the Client confirms definitively and irrevocably his/her order. In any case, and whatever the payment method chosen by the Client, Pharmacy Online acknowledges receipt of the order from the moment it is validated by email or any other convenient way. When validating his/her order, the Client certifies that he/she is 18 years old or that he/she has parental permission to place the order. The minor who has the permission shall inform the parental authority of the collection of his/her personal information, and the latter has the right to be against its preservation and/or transmission to third parties.

In any case, Pharmacy Online reserves the right to refuse any order or any delivery in the event of a dispute with the Client, total or partial non-payment for a previous order by the Client, refusal of authorization of payment per bank card on behalf of the officially accredited organizations; in the case of total or partial nonpayment, of use of bank card or other means of payment not delivered by a financial institution. Pharmacy Online cannot be held responsible in this respect. Pharmacy Online also reserves the right to cancel any order for any reason not mentioned here above by way of reimbursement of the amount paid by the Client during his/her last order.

Article 5 – Delivery

Delivery times vary depending on the delivery mode chosen. While Pharmacy Online is committed to ensure on-time delivery, Pharmacy Online cannot be held responsible in the event of any delays in delivery. Delivery times are stated for information purposes on Pharmacy Online’ website and on that of its delivery partners, and are not guaranteed.

In the event of a delivery at the international level, the Client shall be subject to the payment of import taxes and additional costs. The Client must comply with applicable laws and rules in place in the destination country. Pharmacy Online will not be responsible in any way if the Client infringes those laws.

Attention, an order can be refused and refunded if its weight is lower than the requirement of the carrier.

Article 6 – Data

Any Client who has placed at least one order is automatically and freely registered in the clients’ file of Pharmacy Online. Pharmacy Online ensures that those data will remain confidential and will not be transmitted unless agreed by the Client.

Article 7 – Availability

In the event of unavailability of a Product after placing the order, Pharmacy Online will inform the Client by email as soon as possible from the receipt of the information. The order will be automatically cancelled and the Client will be automatically reimbursed if his/her account was debited. The reimbursement will be made directly on the bank account of the Client at the latest within 30 days starting from the payment of the invoice by the Client.

Article 8 – Right of withdrawal

Depending on the country where the person is living, if the User is a Client, he/she has the right to cancel his/her order according to Consumer Rights. The Client may inform Pharmacy Online of his/her decision to cancel his/her order and ask for reimbursement in the form of a voucher within a day after the validation of the order or a day from the date of reception or withdrawal of the Product.

We strongly recommend the Client to carefully inspect the Products at the time of delivery before taking off any tag or throwing away the wrapping of origin. In the event of non-compliance with the above instructions, the returned Product will not be conform to our returns policy and the Product will not be reimbursed. The items will be returned to the customer by a secure delivery method using the return labels printed on our website and available after the generation of this return. It will be up to the Client to retain all proof of this return, which implies that the Products were returned either by registered letter, or by any other means establishing a definite date to this shipment. Articles benefiting from promotions on our site, can not be taken back.

Should there be any error in the communication of delivery data, Pharmacy Online shall not be held responsible.

Products bought during a sales period or during exceptional sales (sales, private sales, VIP sales, flash sales) or benefiting from a promotional code or offer will not be reimbursed in the form of a voucher, nor exchanged.

Thanks to add to your return document !

Article 9 – Customs duties

All orders placed through the website for delivery outside Belgium might be subject to potential taxes and customs fees at the destination point. Those customs fees and potential taxes linked to the delivery of a Product shall be borne by the Client and fall under his / her responsibility. Pharmacy Online is not required to check those customs fees and applicable taxes nor inform its Clients about them. The Client is responsible for referring to the local authorities regarding taxes and regulations concerning his/her purchase.

Article 10 – Partial invalidity

If any provision of these General Terms and Conditions is found null and void pursuant to any law, regulation or decision of a competent court, the others provisions of these Terms and Conditions shall retain their full force and scope.

Article 11 – Wholeness of the contract

These General Terms and Conditions and the order summary transmitted to the Client form a single contract and constitute the whole of the contractual relationship between the Parties.

Article 12 – Modification of the General Terms and Conditions

Pharmacy Online reserves the right to modify these General Terms and Conditions. Any new version will be announced previously on the home page of the section “my account”. The Clients who do not wish that the contractual relations are governed by the new version of the general conditions and, as from the date from which the new version will come into effect, they will have to stop using Pharmacy Online’ services. Assuming that one of the terms of the General Terms and Conditions will be considered as illegal or non-opposable by a competent jurisdiction, the remaining provisions shall continue to be in force.

Article 13 – Behavior

The Client shall not use the Website in such way as to cause, or try to cause interruption, access or damages to the Website. The Client understands that he/she is responsible for any communication and content that he/she sends from his/her computer and that he/she must use the website in compliance with the applicable law. Any violation of this provision constitutes a criminal offence according to the Computer Misuse Act 1990 that Pharmacy Online will refer to the competent jurisdictions.

Article 14 – Website

The Client has the right to talk about Pharmacy Online and share the links https://pharmaconline.com provided that it is done in a legal and fair way, without harming Pharmacy Online’s reputation and without overuse. Should Pharmacy Online ask the Client to withdraw a link to its website, the Client shall withdraw it without any delay.

Pharmacy Online has the right to update and modify the Website and its content at any time. That means that, at any time, the content of the website might be considered as being outdated.

Please note that Pharmacy Online provides the website only for a domestic and private use. Pharmacy Online will not be held responsible for any commercial loss, business loss, business interruption or loss of business opportunity.

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